Our After-sale Service

Free Exchange
You are entitled to a replacement free of any charges for major failure of the product within 14 days after product arrival at your shipping address, provided that the product was used under normal conditions


Return and Refund
Unused product may be returned to us within 14 days after product arrival at your shipping address subject to your payment of all shipping expenses, customs, export & import duties and taxes incidental to the return of product plus a handling fee charged at the rate of 15% of the total price of the returned item.
After receiving the returned product, a refund after deduction of the aforesaid will be processed within 3 working days via the method of payment originally billed or any other method that East Gear considers appropriate.
All refunds are subject to the financial institutions’ processing timelines and you will be responsible for all additional charges imposed by the relevant financial institutions.



Warranty
In order to enjoy our warranty service, you need to finish online warranty registration process within 30 days from the date of delivery.
Online product warranty registration requires you to submit specific information set out in the product warranty registration page, such as product P/N, serial number, date of delivery, etc., failure to provide the required information shall render your warranty voided without notice.
Timely online registration, East Gear duly stamped warranty card, and your original payment receipt entitle you a 12 calendar months’( from the date of your delivery of the product) warranty service.
During the Warranty Period and provided that the product was used under normal conditions, you may contact us for repair of product which is defective in materials or workmanship (fair wear and tear excepted).
You shall be solely responsible for all shipping expenses, customs, export & import duties and taxes.


Repair Beyond Warranty
For any request to repair the products beyond the Warranty Period, East Gear shall exercise its sole and absolute discretion to determine, and East Gear’s decision shall be final, whether to accept or refuse your order to repair.
In the event East Gear accepts your order to repair, in addition to all shipping expenses, export & import duties and taxes incidental to the receipt and return of product, East Gear will charge you for repairing cost.

Things to ship back along with products:
(a) the original package;
(b) product instructions;
(c) all other supplied accessories in the same way as they were first delivered to you; and
(d) a duly completed and signed RMA form(download here).
(e) Warranty Card
(f ) Invoice

Risk of Loss and Damage
The product will be at your own risk whilst in transit to and from East Gear’s designated return address.

Please refer to our Warranty, Exchange & Return Policy