Shipping Arrangement

For in stock products, East Gear will normally arrange shipment the next working day after your successful online payment, while we do not guarantee timely shipment.

Mainland China
We will not arrange delivery of any product to mainland China, you will be required to pick up the product in person at our show room located at Flat/Rm E, 2/F, Ka Ming Court, 688-690 Castle Peak Road, Cheung Sha Wan, Kowloon, Hong Kong or such other address as we may notify you.

Custom Duties
When ordering from us you are considered the importer of record and you are solely responsible for complying with all relevant laws, regulations and requirements of the country in which you are receiving the items. Custom policies vary widely from country to country, and you can contact your local custom office for information.

Failure of Delivery
You are responsible to ensure your shipping address and contact information is correct and up to date. You can input or edit shipping address and your contact information before you place an order with us online. You shall be solely responsible for any loss caused by incorrect shipping address and/or contact information.

If the delivering package is rejected or returned due to your failure to pay customs tax and/or duties or for any other reason not caused by East Gear’s negligence, in addition to the original shipping charges, you will be liable to fully indemnify East Gear for the return shipping charges and pay to East Gear a handling fee calculated at the rate of 15% of the total purchase price of the product. East Gear will be entitled to deduct the shipping charges, return shipping charges and the handling fee from the prior payment made by you and refund the balance, if any, to you via the method of payment originally billed or other method East Gear considers appropriate. All refunds are subject to the financial institutions’ processing timelines.

Risk of Loss and Damage
Risk of loss of or damage to the product shall pass to you from the time East Gear notifies you that the product is available for collection or from the time of delivery to carrier at East Gear’s premises, whichever is earlier.